Your purchase of goods on this website is equivalent to overseas purchases. Due to the inconvenience of cross-border goods, all after-sales situations do not support refunds!
- Does the website support 7-day unconditional refunds?
Hello, your purchase of goods on this website is equivalent to overseas purchases. The laws of the local country where the goods are applicable and the inconvenience of cross-border goods apply. This website does not support returns for personal reasons. We recommend that you confirm that the goods are correct before submitting the order.
If your order has the above problems, please contact us as soon as possible. As long as the product is brand new and has not been used, we will process a refund for you. We recommend that you take a photo of the problem product and describe it, and send it to us directly through the WeChat public account customer service or email to identify the problem and send you a specific return method. Chinese customer service email: ms@gmail.com.
- The following products are not subject to the return and refund policy:
- Any product not sold on this website;
- The product has been used or damaged/the label/the original protective film has been removed/the product size has been changed;
- Exceeding the acceptance time limit (if you do not contact customer service within 3 working days after signing for it, you will not be able to apply for after-sales service);
- Due to force majeure during transportation, the product is slightly damaged, but it does not affect normal use;
- Any product quality problems caused by abnormal use and storage by the customer;
- For combined sets and other products, only single or multiple products that meet the after-sales return and refund standards are provided with return service, and it is not extended to all the combined products.
- Due to different personal constitutions, please consult a doctor in time if you are allergic to cosmetics/health products/foods. We do not accept returns for product quality issues.
- The product images and information on the webpage are for reference only. Due to problems such as shooting lighting and color difference of different monitors, there may be color differences between the actual product and the promotional images on the webpage. This is not a quality issue and will not be returned;
- Products damaged due to personal reasons are not supported for return;
- Other products that are not supported for return according to legal provisions or the rules of this website and the product details page will not be returned.